Shipping policy

SHIPPING POLICY

Last updated: September 19, 2026

Infinite Apparel by Infinite Muse Arts ships primarily throughout Canada and the United States using Printful and its shipping partners.

Our storefront is located at:

storefront.infinitemusearts.com

1. SHIPPING INCLUDED IN PRODUCT PRICING

Standard shipping is included in the advertised price of eligible products shipped within Canada and the United States.

This means customers will normally see no additional standard shipping charge at checkout.

The cost of standard delivery has already been incorporated into the retail price of the product.

If expedited, express, or other premium shipping options are offered, additional charges may apply and will be shown at checkout before payment is completed.

2. ORDER PROCESSING AND FULFILMENT

Most Infinite Apparel products are made to order.

Orders are generally produced and fulfilled within approximately 2–5 business days before shipment.

Fulfilment times may vary depending on:

• Product type
• Product availability
• Printing or embroidery requirements
• Seasonal order volume
• Fulfilment-centre capacity

Production time is separate from shipping transit time.

3. ESTIMATED DELIVERY TIMES

After fulfilment, standard domestic shipping within Canada and the United States is typically approximately 3–4 business days.

Actual delivery times may vary based on:

• Destination
• Carrier
• Fulfilment location
• Weather
• Holidays
• Customs processing
• Carrier disruptions
• Other circumstances outside our reasonable control

Delivery dates provided during checkout or tracking are estimates and are not guaranteed.

4. FULFILMENT LOCATIONS

Infinite Apparel uses Printful to produce and ship many of our products.

Orders may be fulfilled from facilities in Canada, the United States, Mexico, or other locations depending on:

• Your delivery address
• Product availability
• Printing method
• Inventory availability
• Fulfilment capacity

Whenever possible, Printful attempts to route orders through an appropriate fulfilment location close to the customer.

5. MULTIPLE SHIPMENTS

Items within the same order may occasionally be produced at different facilities or require different packaging.

As a result, a single order may arrive in two or more separate packages and may be delivered on different days.

You will not be charged additional standard shipping because an order is divided into multiple shipments.

6. TRACKING

Tracking information will normally be provided once your order has been produced and shipped.

You may receive separate tracking information for each package if your order is divided into multiple shipments.

Please allow some time after receiving your shipping confirmation for the carrier's tracking system to begin displaying updates.

7. SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please verify your:

• Name
• Street address
• Apartment or unit number
• City
• Province or state
• Postal or ZIP code
• Country

before completing checkout.

If you notice an error after placing your order, contact us immediately at:

infinitemuseart@gmail.com

We will attempt to correct the address if the order has not yet entered shipment processing.

Once an order has shipped, we may not be able to change the delivery address.

8. INCORRECT OR INCOMPLETE ADDRESSES

If an order cannot be delivered because the customer supplied an incorrect or incomplete address, the shipment may be returned to the fulfilment facility.

If reshipment is requested, additional shipping charges may apply.

Orders returned because of customer address errors are not normally eligible for a refund of shipping-related costs.

9. LOST OR DELAYED ORDERS

Carrier delays can occasionally occur.

If your estimated delivery date has passed, please allow approximately three additional business days before reporting the shipment as missing.

If your order still has not arrived, contact:

infinitemuseart@gmail.com

Please include:

• Your name
• Your order number
• Your delivery address
• Any available tracking information

We will investigate the shipment and determine whether a replacement, refund, or other resolution is appropriate.

10. PACKAGES MARKED AS DELIVERED

If tracking shows that your order has been delivered but you cannot locate it, please first:

• Check around the delivery location
• Check with other members of your household
• Check with neighbours where appropriate
• Check community mailboxes or parcel lockers
• Contact the shipping carrier

If the package still cannot be located, contact us and we will assist where reasonably possible.

11. INTERNATIONAL AND CROSS-BORDER ORDERS

Although Infinite Apparel primarily serves customers in Canada and the United States, some products may cross an international border during fulfilment.

Where applicable, shipments may be subject to customs duties, import taxes, brokerage fees, or other government charges.

Unless expressly stated otherwise at checkout, any customs duties or import charges imposed by the destination jurisdiction are the responsibility of the customer.

These charges are imposed by government or customs authorities and are separate from the standard shipping cost included in our product pricing.

12. DELIVERY DELAYS

Infinite Apparel cannot guarantee carrier delivery dates.

We are not responsible for delays caused by circumstances outside our reasonable control, including:

• Severe weather
• Natural disasters
• Postal or courier disruptions
• Labour disputes
• Customs delays
• Border processing
• Government actions
• Incorrect addresses
• Failed delivery attempts
• Holiday shipping congestion

We will, however, make reasonable efforts to assist customers when a delivery problem occurs.

13. SHIPPING RESTRICTIONS

Some products may not be available for delivery to all locations.

We reserve the right to cancel and refund an order if a product cannot reasonably be shipped to the customer's destination.

Any such cancellation will be communicated to the customer as soon as reasonably possible.

14. RETURNS

Shipping issues relating to damaged, defective, incorrect, or returned merchandise are governed by our Return and Refund Policy.

Please do not return a product without contacting us first.

15. CONTACT

Questions about shipping may be sent to:

Infinite Apparel
by Infinite Muse Arts

Email:
infinitemuseart@gmail.com