Refund policy

RETURN AND REFUND POLICY

Last updated: September 19, 2026

Infinite Apparel by Infinite Muse Arts creates most products specifically for you when your order is placed. Because our clothing and accessories are made to order, we do not generally accept returns or exchanges for change of mind, incorrect size, or incorrect colour.

Please review product descriptions and sizing information carefully before placing your order.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If your item arrives damaged, defective, misprinted, or you receive an incorrect item, please contact us within 30 days of receiving your order.

Please include:

• Your order number
• A description of the problem
• Clear photographs showing the issue

Once the issue has been verified, we will arrange a replacement or refund, as appropriate, at no additional cost to you.

In most cases, damaged, defective, or misprinted products do not need to be returned.

SIZE, COLOUR AND CHANGE-OF-MIND RETURNS

Because our products are made to order, we cannot normally provide refunds or exchanges when:

• The wrong size was ordered
• The wrong colour or product variation was selected
• You change your mind after ordering
• The product fits differently than expected but matches the size ordered

Please consult the sizing guide provided on each product page before ordering.

ORDER CANCELLATIONS

If you need to cancel or change an order, contact us as soon as possible.

We will make every reasonable effort to accommodate your request. However, because orders may enter production shortly after payment is received, cancellation or modification cannot be guaranteed once fulfilment has begun.

LOST SHIPMENTS

If your order has not arrived by the estimated delivery date and tracking suggests that it may be lost, please contact us.

Lost-in-transit claims must generally be reported within 30 days of the estimated delivery date.

We may ask you to confirm your shipping address and contact the local delivery carrier before a replacement or refund is issued.

INCORRECT OR INCOMPLETE SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate delivery address.

If you notice an error before your order ships, contact us immediately and we will attempt to correct it.

If an order is returned because an incorrect or incomplete address was provided, the order may be reshipped after the correct address is confirmed. Additional shipping charges may apply.

Orders that are unclaimed, refused, or returned because of an address supplied incorrectly by the customer are not normally eligible for a refund.

PACKAGES MARKED AS DELIVERED

If tracking shows that your order was delivered but you cannot locate it, please:

• Check around the delivery location
• Check with household members or neighbours
• Contact the carrier or local postal service

Please contact us if the package still cannot be located and we will assist you in determining what options may be available.

RETURNS

Please do not return products without contacting us first.

Because our products may be produced at different fulfilment facilities, the appropriate return location depends on where your order was manufactured.

Default North American Printful return facilities include:

Canada:
Infinite Apparel Returns
Unit 3
3500 Laird Road
Mississauga, Ontario
L5L 5Y4
Canada

United States / Mexico:
Infinite Apparel Returns
217 Wrangler Drive
Coppell, Texas
75019
USA

You must contact us before sending anything to either address. Some orders may require a different return location, and unauthorised returns may not be eligible for a refund.

REFUNDS

Approved refunds will be issued to the original payment method used for your purchase.

After we issue a refund, your bank, credit-card provider, or payment processor may require additional time to post the funds to your account.

Original shipping charges are not normally refundable unless the refund results from a damaged, defective, incorrect, or lost order for which we are responsible.

STATUTORY CONSUMER RIGHTS

Nothing in this policy limits or excludes any rights or remedies that cannot legally be limited or excluded under the consumer-protection laws applicable to you.

Where applicable law provides you with rights greater than those described in this policy, those legal rights will apply.

CONTACT US

If there is a problem with your order, please contact Infinite Apparel through the contact information provided on our website.

Please include your order number whenever contacting us so that we can assist you as quickly as possible.